Frequently asked garage door questions

We pride ourselves on providing the best local garage door repair service and garage door supplies in Phoenix, AZ. We have been doing it for 20 years, and our aim is to bring satisfaction to every customer through highly trained door specialists and genuine customer service.

We also operate in Anthem, Cave Creek, Deer Valley, El Mirage, Fountain Hills, Glendale, Goodyear, Litchfield Park, Paradise Valley, Peoria, Scottsdale and Surprise. Even if you are not in one of those areas, give us a call and we will try our best to help.

Sometimes under an hour, and most of the time it is a same-day repair regardless. In rare cases, depending on the complexity of the issue, it can take longer.

No extra charge, regardless of whether it is a weekend or the middle of the night.

No. Our team is made up of full-time certified specialists who are highly trained, and we do not use subcontractors.

There is a $55 service call and safety inspection fee, and we can waive it with any repair or installation service you order.

We give you a rough estimate when you contact us for a quote, and the exact price is determined by our inspection team at your house.

In most cases we will waive the service fee with a repair, saving you $55. Be sure to take full advantage of our coupons when we arrive.

Every specialist who comes to your house is already paid by us, so they will not be expecting a tip. We do not believe anyone who calls us should ever feel pressured to tip for a job done professionally and on time.

We regularly offer discounts on garage doors, parts and services. You can see the current one on our coupons page, and it is worth asking on the phone.

Torsion. Torsion springs do not expand or contract when the door moves, which balances the door better and gives smoother operation, and if one breaks it stays on the shaft. Extension springs are attached either side of the door and stretch along the horizontal track when the door is closed. Give us a call and we can tell you more.

Extension springs are the older design and can fly off and cause serious injury when they break. Torsion springs are more modern — a torsion spring unwinds in a circular motion and, if it breaks, stays on the shaft and vibrates. Extension springs are largely a thing of the past, but many one-piece doors still require one, and if that is the case we can repair and replace it.

Many people try to open the door manually, especially when facing time or budget constraints. If you cannot, that usually indicates a broken spring. Most garage doors weigh about 300 lbs, and the spring offsets that weight — with the spring broken, the door is dead weight. Springs can be dangerous to replace and should only be handled by a certified specialist.

Pull the cord and manually open your garage door. If the door slams to the ground you have a big problem and should have a certified technician take a look.

Regular springs carry a 3-year warranty and high-cycle springs a 10-year warranty. Our complete overhaul service carries a lifetime warranty.

There are several possible reasons. The first thing to check is the safety eye sensors — they are designed to prevent the door closing if something or someone is in the way. Make sure they are lined up and not blocked. If they are clear and there is nothing in the way, have the door looked at by a certified technician.

If nothing is blocking the sensors and it still will not close, do not try to force it down. Doing so could make the problem much worse — the wheels could come off the track, or the door could become crooked. Forcing it usually does more damage and increases the cost of the repair.

No, you can replace the individual panels, which can generally be sourced for about eight years from manufacture depending on availability. What many people do not realise is that you can also fix the dented panel rather than replacing it. We can usually repair a dented panel to about 97% by straightening it, adding new support struts and an aluminium bottom retainer, and fitting a new bottom seal.

If there is too much moisture in the air it is usually interior humidity. You can reduce it by checking your venting, using a dehumidifier, or using ceiling fans to promote air movement.