What we stand behind in Peoria and Phoenix
Plain terms, no small print worth hiding.
Our terms, in full
- 10-year warranty on high-cycle partsOur premium high-cycle parts carry a 10-year warranty. They cost more up front and are worth it if you plan to stay in the house.
- 3-year warranty on regular springsStandard springs are covered for three years. If you are weighing standard against high-cycle, a technician will talk you through which makes sense for your door and how long you intend to stay.
- Lifetime warranty on a complete overhaulOur complete overhaul — springs, center bearing, drums, end bearings and cables, plus swapping the plastic rollers for ball-bearing neoprene — is covered for life. It is the best value we offer.
- Free estimates, no call-out feeThere is no charge to come out and look at the door, and no charge for the quote. You only pay if you decide to have the work done.
- No surcharge, everNights, weekends, holidays, emergencies — the rate is the rate. We are not going to charge you more because your spring broke at an inconvenient hour.
- No subcontractorsThe person who turns up works for us. Full-time, certified, in uniform.
- No tippingEvery technician who comes to your house is already paid by us. Nobody who calls should ever feel pressured to tip for a job done properly and on time.
What those terms mean in practice
Two numbers do most of the work here, and the difference between them is the part, not the promise. A high-cycle spring is built to a higher cycle count than a standard one — a cycle being one open and one close — so it is covered for longer because it is specified to last longer. A standard spring carries the shorter term for the same reason. If you want the longer cover, ask for the high-cycle upgrade when the spring is replaced; it is not something that can be added afterwards.
A full overhaul is treated differently again. When the whole mechanism is rebuilt rather than one part swapped, there is no older component left in the assembly to fail first, which is why that work carries the cover it does.
What is not covered
A warranty covers the part and the workmanship. It does not cover a door that has been driven into, and it does not cover damage caused by work someone else has done to the mechanism since. That is not a piece of small print to catch anyone out — it is simply the limit of what we can stand behind, and we would rather say so here than at the door. Where a section has been damaged rather than worn out, panel repair is very often the cheaper answer to it anyway.
Nothing on this page is subcontracted. Every technician who turns up works for the company, which is the practical reason any of this is enforceable — there is no third party to chase if something needs putting right, and no argument about whose work it was. A yearly tune-up is the single best thing you can do to make sure you never need to test any of it.
Questions about a warranty on work we have already done?
Call (602) 368-4453 with the address and roughly when it was done, and we will look it up.
We publish no prices at all, and that is deliberate rather than evasive: what a repair costs depends on the door — its weight, the parts it takes and what else the technician finds once it is open. So the estimate is free, it is given on site, and you decide from there. See the FAQ for how that works, or the current offers.
Get it fixed properly, once
Call (602) 368-4453 for a free estimate.