What we stand behind

Our terms, in full

• 10-year warranty on high-cycle partsOur premium high-cycle parts carry a 10-year warranty. They cost more up front and are worth it if you plan to stay in the house.
• 3-year warranty on regular springsStandard springs are covered for three years. If you are weighing standard against high-cycle, a technician will talk you through which makes sense for your door and how long you intend to stay.
• Lifetime warranty on a complete overhaulOur complete overhaul — springs, center bearing, drums, end bearings and cables, plus swapping the plastic rollers for ball-bearing neoprene — is covered for life. It is the best value we offer.
• Free estimates, no call-out feeThere is no charge to come out and look at the door, and no charge for the quote. You only pay if you decide to have the work done.
• No surcharge, everNights, weekends, holidays, emergencies — the rate is the rate. We are not going to charge you more because your spring broke at an inconvenient hour.
• No subcontractorsThe person who turns up works for us. Full-time, certified, in uniform.
• No tippingEvery technician who comes to your house is already paid by us. Nobody who calls should ever feel pressured to tip for a job done properly and on time.

We publish no prices at all, and that is deliberate rather than evasive: what a repair costs depends on the door — its weight, the parts it takes and what else the technician finds once it is open. So the estimate is free, it is given on site, and you decide from there. See the FAQ for how that works, or the current offers.